Refund policy

At Bravellei, customer satisfaction is important to us. We want you to feel confident when shopping for outdoor kitchen products through our online store. This Return and Refund Policy explains our return process, eligibility requirements, and refund procedures.

1. Return Policy

Bravellei offers a 14-business-day return window for eligible purchases. If you are not satisfied with your purchase, you may contact us within 14 business days of receiving your order to request a return.

To help ensure a smooth return process, returned products should meet the following conditions:

  • The product should be unused and in its original condition.

  • The product should include its original packaging and included accessories, where applicable.

  • Proof of purchase or your order number must be provided.

  • The return request must be submitted within the applicable return period.

Certain products may be subject to additional restrictions where permitted by applicable law.

2. Free Returns

At Bravellei, we offer free returns for eligible orders within the 14-business-day return window.

Please contact our customer support team before returning any item. We will provide instructions on how to proceed with your return and explain any applicable requirements.

Customers should not send products to our business address without first receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product from Bravellei, please contact us as soon as possible after delivery.

When contacting our team, please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the product and any visible damage, if possible.

We will review your request and work with you to determine an appropriate resolution in accordance with our policy and applicable consumer protection laws.

4. Refund Policy

Once a return has been approved and the applicable return requirements have been satisfied, Bravellei will initiate the refund process.

Approved refunds are processed within up to 3 days after refund processing begins. The time required for the customer to receive the refund may depend on the agreed refund method and any additional arrangements.

Refund eligibility is subject to the conditions described in this policy and applicable law.

5. Cash on Delivery Refunds

Bravellei currently accepts Cash on Delivery (COD) as its only payment method.

Because customers pay in cash when their orders are delivered, refunds for eligible returned orders will be arranged directly with the customer. Please contact our customer support team to confirm the refund method and provide any information reasonably required to complete the refund.

Our team will explain the refund arrangements once your return has been reviewed and approved.

6. Return Shipping Costs

Bravellei offers free returns for eligible products covered by this policy. Customers should contact us before shipping an item back to receive the appropriate return instructions.

If you believe an item is damaged, defective, or incorrect, please notify our team so we can review the issue and explain the next steps.

7. Order Cancellations

If you wish to cancel an order placed with Bravellei, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and shipping status. If an order has already been dispatched or delivered, our standard return policy may apply instead.

8. Non-Returnable Items

Some products may not be eligible for return where permitted by applicable law, including certain customized, personalized, or otherwise restricted items.

Any applicable exclusions will be communicated clearly and will not limit rights that customers have under applicable consumer protection laws.

9. How to Request a Return or Refund

To request a return or refund from Bravellei, follow these steps:

  1. Contact our customer support team by email or phone.

  2. Provide your order number and explain the reason for your request.

  3. Include photographs or supporting information if the item is damaged or incorrect.

  4. Wait for our team to review your request and provide return instructions.

  5. Follow the instructions provided to complete the return process.

Once the return has been approved and the applicable requirements have been met, we will initiate the refund process.

10. Contact Information

If you have questions about our Return and Refund Policy or need assistance with a return, please contact Bravellei using the details below.

Trade Name: Bravellei

Phone Number: +1 620-224-2727

Email Address: bravellei@gmail.com

Business Address: 3104 E Kansas Ave, Garden City, KS 67846, United States

11. Policy Updates

Bravellei reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page. Customers are encouraged to review this policy periodically.

Thank you for shopping with Bravellei. We appreciate your trust and are committed to providing a convenient and transparent shopping experience.